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CUSTOMER SERVICE AND RECEPTION PRIVACY POLICY

Last Update 27 May 2020

This Customer Privacy Policy (this “Privacy Policy”) describes how Central Embassy Hotel Ltd., (referred to as “Company “we”, “our” or “us”) collect, use, or disclose your personal data in relation to your contact of our customer service.

For the purpose of this Privacy Policy, “Personal Data” means “any information relating to an identified or identifiable natural person.

1.What Personal Data we collect

We will collect or obtain the following types of information directly from you which may include the following Personal Data:

  • Contact Data: such as name, address, telephone number, mobile number, email address, national identification number and picture;
  • Membership Data: such as our products’ card details (such as The 1 Card), member type, joined date and point usage movements;
  • Identification Data: such as gender, nationality, date of birth, occupation, identification card, passport, driving license, photograph, signature, or similar identifier;
  • Financial Data: such as bank account, payment details and records, debit/credit card details and wallet account;
  • Sales and Services Data: such as payment information, payment history, your purchases or orders, delivery details, complaints and claim, voice records of customer services, and all correspondence in the matter you contact our customer service or reception and your activities with us; and/or
  • Others Data: social media ID (e.g., LINE ID, Facebook ID, Google ID, and twitter ID), CCTV and video footage in our premises.

2. Why we collect, use, and disclose your Personal Data

We collect, use, and disclose your Personal Data for the following purposes:

  • to serve you our full range of services, to meet our contractual obligations with you under any agreement we have with you or to take any necessary steps before entering into such agreement;
  • to manage your queries, to handle complaints and warranty matters for products and technical support matters;
  • to process refunds, returns, exchanges, claim, indemnity, payment, gift registration, redemption, lost and found, rental, borrow, warranty notice in relation to our products or services;
  • to register you as a new customer or subscribe to our newsletters, or to service your account;
  • to manage and improve our relationship with you (such as customer satisfaction survey, customer relationship management marketing);
  • to identify you and respond to your requests;
  • to protect the security and integrity of our business;
  • to improve and assure our services quality;
  • to manage and prevent loss of our assets and property;
  • to secure the compliance of our terms and conditions;
  • to detect and prevent misconduct within our premises;
  • to follow up on incidents;
  • to prevent and report criminal offences in our stores and to protect the security and integrity of our business;
  • to prevent or suppress a danger to a person’s life, body or health;
  • for public interest in protection other customers in our premises;
  • to comply with our legal obligations and/or cooperate with court, regulators, government authority, and law enforcement bodies for the exercising of such official authority vested in us; and/or
  • to exercise our rights or protect our legitimate interest where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law.

Where we need to collect, use, and disclose your Personal Data as required by law, or for performance of a contract with you and you fail to provide that Personal Data to us, we may not be able to serve you our full range of services or perform the contract we have or are trying to enter into with you (for example, to provide you with our customer service and to respond to your request when you visit our reception).

3. How long do we retain your Personal Data

We retain your Personal Data for as long as it is reasonably necessary to fulfil the purpose for which we obtained them. However, we may retain your Personal Data for a longer duration, if required by applicable law.

4. To whom do we disclose your Personal Data

We may disclose your Personal Data to members of our group companies, our affiliates, our subsidiaries, our business partners, service providers, legal advisors, auditors, court, regulators, government authority, law enforcement bodies.

A list of our group companies is available here.

https://www.centralgroup.com/storage/pdpa/cg-pdpa-brc-intra-group-agreement-en.pdf

5. Transferring your Personal Data internationally

Your Personal Data may be transferred to countries outside Thailand, which may or may not have the same data protection standard similar to Thailand. However, we will ensure that the data transfer requirement under applicable law is met before such transfer.

6. What are your rights with regards to your Personal Data

Subject to the conditions and exceptions under the applicable laws, you may have the rights to access and/or obtain copy of, port, rectify, delete, destroy or anonymize certain Personal Data that we have about you, restrict and/or object to certain activities, in which we engage with respect to your Personal Data. If we process your Personal Data based on your consent, you may withdraw your consent, but we may not be able to provide you with our full range of services. You may also have the right to request us to disclose how we obtain your Personal Data without your consent and lodge a complaint with the competent authority under the applicable laws.

7. Contact us

If you have any questions, concerns, or would like to exercise your rights regarding your Personal Data, please contact us or our Data Protection Officer at:

1) Central Embassy Hotel Ltd.
Customer Service, Central Embassy
Call 0 2119 7777 ext. 2001-3 or email: CDSCustomerServiceCE@centralembassy.com

2) Data Protection Officer
Data Protection Office, Central Group
22 Soi Somkid Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330 Thailand
email: dpo@central.co.th

TAX AND VAT REFUND PRIVACY POLICY

Last Update 27 May 2020

 This Privacy Policy (this “Privacy Policy”) describes how Central Embassy Hotel Ltd., referred to as “Company”, “we”, “our” or “us”) collect, use, and disclose your personal data in relation to tax purposes.

For the purpose of this Privacy Policy, “Personal Data” means “any information relating to an identified or identifiable natural person.1

1. What Personal Data we collect

We will collect or obtain the following types of information directly from you which may include the following Personal Data:

  • Contact Data: such as name, address, telephone number, mobile number, and email address;
  • Identification Data: such as your full name, address, country of residence, date of birth, age, gender, nationality, marital status, corporate registration number, VAT registration, tax identification, passport details, country of document, immigration details, signature, occupation, education, marital status, driving license numbers, house registration or similar identifiers;
  • Financial Data: such as bank account, wallet account, payment details and records, and debit/credit card details;
  • Sales and Services Data: such as purchases or orders made by you including information in relation to your attendance of contest, lucky draw, and sweepstakes, if applicable;
  • Other Data: LINE ID, Facebook ID, Twitter ID, Google ID, company contact person, mobile phone number of company contact person, and copy of house registration, if applicable; and/or
  • Professional Data: such as job titles, company contact person, education, and qualification.


2. Why we, use, and disclose collect your Personal Data

We collect, use, and disclose your Personal Data for the following purposes:

  • to issue tax invoice, full tax form, withholding tax form, and/or VAT refund;
  • to proceed with relevant payment transaction or to check Personal Data against sanction list and for verification purpose;
  • to identify you and respond to your requests;
  • to protect the security and integrity of our business;
  • to improve and assure our services quality;
  • to meet our contractual obligations with you under any agreement we have with you or to take any necessary steps before entering into such agreement;
  • to comply with our legal obligations and/or cooperate with court, regulators, government authority and law enforcement bodies for the exercising of such official authority vested in us; and/or
  • to exercise our legal rights or protect our legitimate interest where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law.

Where we need to collect, use, and disclose your Personal Data as required by law, or for performance of a contract with you and you fail to provide that Personal Data to us, we may not be able to serve you our full range of services or perform the contract we have or are trying to enter into with you (for example, to process your application for VAT refund).

3. How long do we retain your Personal Data

We retain your Personal Data for as long as it is reasonably necessary to fulfil the purpose for which we obtained them. However, we may retain your Personal Data for a longer duration, if required by applicable law.

4. To whom do we disclose your Personal Data

We may disclose your Personal Data to members of our group companies, our affiliates, our subsidiaries, our business partners, service providers, legal advisors, financial advisors, auditors, court, regulators, government authority, law enforcement bodies.

A list of our group companies is available here.

5. Transferring your Personal Data internationally

Your Personal Data may be transferred to countries outside Thailand, which may or may not have the same data protection standard similar to Thailand. However, we will ensure that the data transfer requirement under applicable law is met before such transfer.

6. What are your rights with regards to your Personal Data

Subject to the conditions and exceptions under the applicable laws, you may have the rights to access and/or obtain copy of, port, rectify, delete, destroy or anonymize certain Personal Data that we have about you, restrict and/or object to certain activities, in which we engage with respect to your Personal Data. If we process your Personal Data based on your consent, you may withdraw your consent, but we may not be able to provide you with our full range of services. You may also have the right to request us to disclose how we obtain your Personal Data without your consent and lodge a complaint with the competent authority under the applicable laws.

7. Contact us

If you have any questions, concerns, or would like to exercise your rights regarding your Personal Data, please contact us or our Data Protection Officer at:

1) Central Embassy Hotel Ltd.
Customer Service, Central Embassy
Call 0 2119 7777 ext. 2001-3 or email: CDSCustomerServiceCE@centralembassy.com

2) Data Protection Officer
Data Protection Office, Central Group
22 Soi Somkid Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330 Thailand
email: dpo@central.co.th

 

 

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  • VEJPONG PHARMACY

     

    Vejpong Pharmacy has been part of Yaowarat history for over a century. The pharmacy’s signature wooden shelves filled with traditional medicine have been proof of their long-time expertise.

  • THAI COOKBOOK & SOUVENIR STORE

     

    Thai Cookbook & Souvenir Store is your new go-to place for Thai recipes and souvenirs that will remind you of Thai culture. The products add more flavours to your kitchen and heighten the liveliness in your house.

  • EAT THAI RICE

     

    Eat Thai Rice imitates the feeling of being in a rice field by gathering up to 23 local kinds of rice. Harvesting is a big moment for farmers and finding the right rice is a big moment for rice lovers.

  •  

    GROCERY 4 PAK

    The shelves of Grocery 4 Pak are full of so many Thai ingredients from all 4 regions that you can do your grocery shopping in a nostalgic, friendly mood, the same mood you feel when shopping at your neighbourhood mom-and-pop stores.

     

  • Not only do the fresh produce and daily products on offer contribute to the elements of Thai markets, but familiar items such as local supplies used by vendors are also part of it as well. Talad Eathai brings you all these elements while being a convenient place for you to grab top quality foodstuffs.

     

     

     

  • MOOM AROI

    Inspired by the guarantee signs seen at both street food vendors and expensive dining places, Moom Aroi offers a variety of food rotated bi-weekly that will be your guide to delicious Thai food from all regions.

     

     

  • WAN YEN

     

    Wan Yen generates a delightful feeling by offering frozen Thai treats. Come grab Thai-style ice cream with hard-to-resist toppings. These are the real antagonists of hot and humid weather.

     

     

     

  • BAAN KANOM THAI

     

    Imagine Baan Kanom Thai as a big brass tray filled with an assortment of Thai desserts. This heavenly tray offers traditional flavours or Thai sweet treats that are just so good choosing just one is never enough.

     

     

     

  •  

    Bangkok Bold as known as Joh Bangkok was named to call a group of people who has their own bold cooking style for unique Thai taste which was found by Head Chef Nhoi Ouypornchaisakul who graduated in culinary arts from the States has been searching for inspirations, travelling and exploring the way local is from the way local eats throughout Thailand, nearby countries and around the world.

     

     

     

  • LITTLE CHINATOWN

    Inspired by the vivid sight and sound of Yaowarat. A new corner in Krua 4 Pak called Little Chinatown by San Yod turns the profound relations between Thai and Chinese into distinct Thai-Chinese dishes like Szechuan fried rice, Hong Kong noodles and much more.

     

     

     

  • Wherever you are in Thailand, eating street food is a fun and flavourful way to get to know a city. To keep this lively atmosphere, Eathai brings you not only local favourites but also the total experience of the best street food.

     

     

     

  • Krua 4 Pak is your tiffin box or ‘Pinto’ combining mouth-watering goodies from all over the country. Each tier of this ‘Pinto’ is filled with a variety of food from all 4 regions. Expect things like fresh-from-the-sea seafood, to the city’s best-loved vegetarian food and mellow recipes from central Thailand and Esan spicy dishes.

     

     

     

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  • At the kids shop zone, we select top quality brands for your little ones, including 10 Mois—a Japanese organic baby-maternity brand, that offers more than 100 high-quality products that have been popular amongst Japanese families for two decades. There is also Evoli— skincare that is perfect for a baby’s delicate skin.

     

     
     

  • The Embassy Diplomat Screens by AIS fulfils the experience of Open House with state-of-the-art technology and world-class services; including a personal butler team, who offer the most convenient and luxurious experiences. At the theatre, your pleasure is defined not only by the movies but by everything contributing to the experience. To make it even more special, the Embassy Diplomat Screens initiates a programme called ‘movie curator’,  showing on-demand movies, to make it a personalised service unlike any other theatre experience and to complete Open House’s ethos of everyday indulgences.

     

    Rules-10-10

    • Open 10.30 AM – 8.00 PM
    • Free entry for 1 hour/Children when you spend 400.- at Open House *does not include receipts from Embassy Diplomat Screens
    • New socks are 50.-
    • Please follow any height restrictions for the equipment.
    • All children must be supervised by adults at all times. Adults are not allowed on the equipment
    • Please remove shoes before entering.
    • Socks must be worn at all times.
    • Please follow maximum capacity for the equipment. Our staff will assist you when space is available.
    • Please follow the equipment’s individual guidelines.
    • Children with any type of illness should not enter the play area.
    • Food & drink are not allowed in the play area.
    • Please take off loose clothing or anything with sharp edges before entering the play area.
    • Please follow our staffs’ instructions carefully.
    • Central Embassy cannot take any responsibility for any accident or injury, loss or damage to personal items whilst using the play area.

     

     

     

  • The Embassy Diplomat Screens by AIS fulfils the experience of Open House with state-of-the-art technology and world-class services; including a personal butler team, who offer the most convenient and luxurious experiences. At the theatre, your pleasure is defined not only by the movies but by everything contributing to the experience. To make it even more special, the Embassy Diplomat Screens initiates a programme called ‘movie curator’,  showing on-demand movies, to make it a personalised service unlike any other theatre experience and to complete Open House’s ethos of everyday indulgences.

     

     

     

  • This thinking hub isn’t just another co-working space. Bringing the pleasure of a greenhouse-inspired environment, this space provides everything you need to boost your creativity and productivity; from proper meeting rooms for brainstorming,  to a juice bar to refresh you.

     

     

     

  • Surrounded by the amazing art book collection, the Art Tower houses ‘Stationery EastWest’. Representing the diverse nature of stationery from both East & West,  the best pieces from well-known brands are on offer,  as well as artisan & specialist items.

     

     

     

    Contact Information:

    Website: http://www.hardcovertheartbookshop.com/

    E-mail: hardcover@serindiastudio.com

    Facebook: https://www.facebook.com/openhousehardcover

    Instagram: @hardcovertheartbookshop

    Tel. 02 160 5949

     

     

  • Travel around the world, learn about diverse cultures and feel the charm of paper and print from the great selection of books at the Book Wall and Book Tower. The latter also has special walk-through shelves with rare and out-of-print books that collectors will be surprised to find here.

     

     

     

    Contact Information:

    Website: http://www.hardcovertheartbookshop.com/

    E-mail: hardcover@serindiastudio.com

    Facebook: https://www.facebook.com/openhousehardcover

    Instagram: @hardcovertheartbookshop

    Tel. 02 160 5949

     

     

  • This selection of eating places produces an extraordinary culinary experience. Each outlet offers lip-smacking recipes while providing full service. Moreover, your unforgettable eating experience at Eat by the Park will be enhanced by the relaxing green scenery of the Open Balcony.

  • A little bit of everything from the semi-service eateries makes your meal undoubtedly tasty. You can order what you want, pair things on the menus together the way you like, choose a dining table with the best city view, or do anything that makes your meal full of delights.